Frequently Asked Questions (FAQ) Coconut Charcoal Briquettes for Hookah & Shisha

coconut shell charcoal briquettes on stove
coconut shell charcoal briquettes on stove
  1. Coconut Charcoal Briquettes Delivery Time

    We are shipping coconut charcoal briquettes from the port of Semarang (Tanjung Emas, ID SRG) or Surabaya (Tanjung Perak, ID SUB), Indonesia. Tracking containers from the charcoal factory to the port takes 12-18 hours. By car, it takes only 3 hours, but the truck drives slower. Departure time to destination is every Friday, Saturday, and Thursday, CY Closing is Monday, Wednesday, and Friday accordingly.
    Estimated transit time of container from Semarang (IDSRG) to the port of:

    Port Klang (MYPKG) 3-5 days
    Jeddah (SAJED) 22-32 days
    Port Said (EGPSD/E) 19-23 days
    Barcelona (ESBCN) 25-30 days
    Rotterdam (NLRTM) 25-30 days
    Hamburg (Deham) 24-29 days
    Antwerpen (BEANER) 25-30 days
    Gdynia (PLGDY) 40-45 days
    St. Petersburg (RULED) 40-45 days
    Novorossiysk (RUNVS) 30-45 days
    Los Angeles (USLAX) 30-36 days
    New York (USNYC) 34-41 days
    Melbourne (AUMEB) 18-35 days

    Keep in mind, that transit time and departure date is depending on the shipping line and can be different from shipment to shipment. 
    We sell our coconut charcoal on a FOB basis, but we are happy to help you to recommend a good shipping line. Transshipment of containers is usually done via Singapore or Port Klang, Malaysia. 
    Coconut charcoal production time is 5 days to fill in a 20” feet container.

  2. Payment Terms

    All payments should be made via TT (Telegraph transfer) bank transfer to our company account in Indonesia. We use the Bank of Mandiri and BCA. The swift code is BMRIIDJA for Mandiri and CENAIDJA for BCA. We do not accept L/C for a volume of fewer than 10 containers of coconut charcoal. Western Union, Bitcoin, and others, not bankable payments are not accepted. Payment should be done in USD, free from issued bank charges. 

    Payment terms are a 50% down payment. After receiving this payment we start production of coconut charcoal, printing inner boxes. To load a 1×20” feet container we need 5 working days. After the production process is done we are packing charcoal cubes into inner boxes and then to master boxes. Labeling boxes according to your requirements. Staffing container with coconut charcoal boxes takes 2-3 hours. 

    After the container with coconut, and charcoal is shipped we prepare shipping documents: Bill of Lading, Certificate of origin, invoice, and packing list. It takes 3-5 days to prepare all the documents. Right after that, we send you a photocopy of B/L and COO. Now is your turn to transfer us the rest 50% of the payment. After we receive payment we send you the original documents via DHL or just a telex release.

  3. Quality Control coconut charcoal cubes

    We pay a lot of attention to producing coconut charcoal according to your specifications. Every production batch is tested separately. To test coconut charcoal cubes we use a laboratory if the University of Gajah Mada, Semarang. It is an independent laboratory that tests our products on ash content, moisture, volatile matter, and other important parameters.

    We are happy to see your staff in our charcoal factory in Indonesia. You can come at any time to monitor the production process and stuffing of the container. Please come to our factory to check the quality or you hire an independent surveyor who will do it for you.

  4. OEM – Production Under Your Brand

    Yes, we do OEM production and produce coconut charcoal under your brand & design. All our charcoal is produced under our customer’s brands. Send us your design packing and we will print it for you.

    We do not do the design ourselves. Our main focus and specialization are to produce coconut charcoal. We are not designers, we are the manufacturer. Our primary focus is to make good coconut charcoal with specific parameters.
    The size of a 1 kg coconut charcoal pack is 4 pcs x 3 pcs x 6 pcs. Each piece is 25 mm long. The total size of the 1 kg package is 100 mm x 75 mm x 150 mm. Design your package accordingly with these sizes.
    Pay attention, that our price includes printing the inner box with standard design on 230 gr carton paper in full color. If you need a different paper or laminating, emboss – contact us to recalculate the cost of printing.

  5. How to Order Coconut Charcoal

    To order coconut charcoal for hookah & shisha – choose charcoal specification. We produce coconut charcoal in Premium, Standard, and Economy types. The main difference between these types is in Ash content, moisture, volatile matter, and drop test. Besides, we are able to produce coconut charcoal according to your own specifications.
    Then contact us via Whatsapp at +62 853 28 7272 91 or We will confirm production dates, and availability and issue your invoice. You are welcome to visit our charcoal factory to see and test coconut charcoal by yourself.
    Production of coconut charcoal takes 5 days to fill in a 20” a feet container. Please confirm the schedule first, as we are serving other clients too.

  6. Can I Visit Your Coconut Charcoal Factory?

    Yes, please come and visit our coconut charcoal factory in Magelang, Indonesia. Let us know the date and time of your arrival and we will pick up you at the airport in Semarang. We send you our car to bring you and show you our production process. It takes about 2 hours to drive from the airport to our charcoal factory. We can also help to arrange your accommodation in Magelang
    Most of our first-time buyers come and visit our factory for the first time buy. It is important for you to see the production process, our staff, and the packing and stuffing of containers.

  7. Quality Guarantee

    We are doing our best to produce coconut charcoal based on your specifications and request. We also know that sometimes things go wrong – we are ready to handle it. If our coconut charcoal specification occurs differently from what we promised – we will change or refund it. If you make money on our charcoal – we will make money too. We care about our customers.
    Please contact us via or +62 853 28727291 (WhatsApp) to if you have any complaints about the quality of our coconut charcoal. We are responsible and care about our charcoal.

  8. Can I buy 1 tone of coconut charcoal briquettes?

    What is the Minimum Order Quantity for wholesale orders of hookah coals?

    In short, the minimum order starts from 18 tons of shisha charcoal.

    Long answer:
    We must explain several shisha charcoal characteristics to understand why the minimum order starts from 18 tons.

    Our hookah coals factory is located in Magelang, Indonesia, so we deliver wholesale orders by sea containers – either 20-foot or 40-foot containers.

    Why not deliver by air? Simply put, it is very costly – delivery by air will cost you from 2 to 5 USD per kg – more than the cost of charcoal itself.

    In a 20-foot container, we can load 17 to 20 tons of shisha charcoal, depending on size and packaging type. For the popular 25mm cube charcoal with full packaging, we fit up to 18.5 tons. With bulk packaging ((inner box 1 kg = master box 10kg). We fit up to 19.5 tons as packaging influences the volume. 

    Packaging can significantly influence your volume in a 20” ft container. For example, with bulk packaging (only master box without inner boxes), you can load up to 19.5 tons.

    The 20-foot container’s 33.1 cubic meter volume is the limiting factor – it looks completely stuffed after loading the charcoal boxes.

    As for the 40” ft container, on the contrary, we are limited by weight. The maximum volume of charcoal we can load inside 40” ft container is 25-26 tons. So, in a 40 ft container, we can load 25 tons of charcoal with full packaging and 26 tons with bulk packaging.

    The weight is of charcoal without its packaging. With packaging, the total weight will be 27-29 tons.

    But the container volume is still half empty in the 40” ft container; about 40-50% is empty. That is why we can use both standard and High Qube (HQ) containers.

    LCL vs FCL
    LCL means less container load – when we stuff the container not full, but, for example, mixing with other products. Unfortunately, shipping lines are not allowed to do LCL for shisha charcoal. 

    You must avoid mixing shisha charcoal with other goods in the same container—only FCL (full container load is allowed). 

    If you order one ton, 10 tons, or 15 tons, you still have to pay for the full container price and documentation. Of this, the cost of transportation per kilo of charcoal will increase significantly. 

    One more important note. If you order less than 18 tons, the cost of printing packaging will also increase, as the less you print, the higher the per-piece cost.

    Our general price list of charcoal is calculated based on an order of 18 tons. 


    The minimum order for shisha charcoal is 18 tons; basically, we can sell you less than that, like 2 -4-10-15 tons, but the question is how you will deliver, as LCL shipping is currently not allowed by most shipping lines. And for sure, the cost of charcoal will be higher, as the packaging cost will increase.

  9. Are you a trading company or manufacturer?

    We are a professional manufacturer of coconut charcoal for shisha since 2018

  10. Which payment does accept?

    TT bank wire visa SWIFT to Indonesian bank (BCA)

  11. Can I make a logo on boxes?

    Yes, you can. We produce under your brand

  12. How can I get the sample to check the quality before bulk order?

    Yes, you can. Please contact us via WhatsApp and we will send you a sample of 1 kg of charcoal for free, but delivery is on you

  13. Are hookah coals activated charcoals?

    No, hookah coals are not activated charcoal. While it is commonly misreperesented as activated charcoal and even if you google it will tell you wrong answer)). So, please note that hookah coals are not activated charcoal.

    The coconut shells are burned in a low-oxygen environment, then mixed with water and pressed into the desired shape, such as cubes, sticks, or hexagons. This type of charcoal is popular for hookah smoking because it burns evenly and produces minimal ash.

    While activated charcoal may be used in some hookah coals, it is not the most common material used. Activated charcoal is more commonly used in various industries such as medicine, water filtration, and air purification, among others.

  14. What are the best hookah coal brands?

    There are a lot of hookah coals brands. But just a few of them are good and made by the best coconut charcoal briquettes manufacturer:

    – Starbuzz Charcoal
    – RED CUBE
    – Ecocha
    – Black Diamond
    – Titanium Coconut
    – Jewels Charcoal Briquets
    – Coconara
    – Le Orange Lotus Head
    – Superior Coco
    – Coco Java
    – CocoUs
    – CocoUrth
    – Coco Army
    – Cocoloco
    – 320
    – M. Rosenfeld
    – CocoBuzz
    – ECoal
    – Tom Coco