Frequently asked questions (FAQ) Coconut Charcoal for Hookah & Shisha

Coconut Charcoal Delivery Time

We are shipping coconut charcoal from port of Semarang (Tanjung Emas, ID SRG), Indonesia. Tracking container from charcoal factory to port takes 12-18 hours. By car it takes only 3 hours, but truck drives slower. Departure time to destination is every Saturday and Thursday, CY Closing is Wednesday and Friday accordingly. 

Estimated transit time of container from Semarang (IDSRG) to port of:

  • Port Klang (MYPKG) 3-5 days
  • Jeddah (SAJED) 22-32 days
  • Port Said (EGPSD/E) 19-23 days
  • Barcelona (ESBCN) 25-30 days
  • Rotterdam (NLRTM) 25-30 days
  • Hamburg (Deham) 24-29 days
  • Antwerpen (BEANER) 25-30 days
  • Gdynia (PLGDY) 40-45 days
  • St. Petersburg (RULED) 40-45 days
  • Novorossiysk (RUNVS) 30-45 days
  • Los Angeles (USLAX) 30-36 days
  • New York (USNYC) 34-41 days

Keep in mind, that transit time and departure date is depends on shipping line and can be different from shipment to shipment. 

We sell our coconut charcoal on FOB basis, but we are happy to help you to recommend good shipping line. Transshipment of container is usually done via Singapore or Port Klang, Malaysia. 

Coconut charcoal production time is 5 days to fill in 20” feet container.

Coconut Charcoal Payment Terms

All payments should be made via TT (telegraph transfer) bank transfer to our company account in Indonesia. We use Bank of Mandiri and BCA. Swift code is BMRIIDJA for Mandiri and CENAIDJA for BCA. We do not accept L/C for the volume of fewer than 10 containers of coconut charcoal. Western Union, Bitcoin, and others, not bankable payment are not accepted. Payment should be done in USD, free from issued bank charges. 

Payment terms are 50% down payment. After receiving this payment we start production of coconut charcoal, printing inner boxes. To load 1×20” feet container we need 5 working days. After the production process is done we are packing charcoal cubes into inner boxes and then to master boxes. Labeling boxes according to your requirements. Staffing container with coconut charcoal boxes takes 2-3 hours. 

After container with coconut, charcoal is shipped we prepare shipping documents: Bill of Lading, Certificate of origin, invoice, packing list. It takes 3-5 days to prepare all the documents. Right after that, we send you a photocopy of B/L and COO. Now is your turn to transfer us the rest 50% of payment. After we receive payment we send you original documents via DHL or just a telex release.

Coconut Charcoal Quality Control

We pay a lot of attention to produce coconut charcoal according to your specification. Every production batch is tested separately. To test coconut charcoal cubes we use laboratory if University of Gajah Mada, Semarang. It is an independent laboratory that tests our products on ash content, moisture, volatile matter, and other important parameters.

We are happy to see your staff in our charcoal factory in Indonesia. You can come any time to monitor the production process and stuffing of the container. Please come to our factory to check the quality or you hire an independent surveyor who will do it for you.

OEM – Production Under Your Brand

Yes, we do OEM production and produce coconut charcoal under your brand & design. All our charcoal is produced under our customer’s brands. Send us your design of packing and we will print it for you.

We do not do the design ourselves. Our main focus and specialization are to produce coconut charcoal. We are not designers, we are the manufacturer. Our primary focus is to make good coconut charcoal with specific parameters.

Size of 1 kg coconut charcoal pack is 4 pcs x 3 pcs x 6 pcs. Each piece is 25 mm long. The total size of 1 kg package is 100 mm x 75 mm x 150 mm. Design your package accordingly with these sizes.

Pay your attention, that our price includes printing inner box with standard design on 230 gr carton paper in full color. If you need a different paper or laminating, emboss – contact us to recalculate the cost of printing.

How to Order Coconut Charcoal

To order coconut charcoal for hookah & shisha – choose charcoal specification. We produce coconut charcoal in Premium, Standard, and Economy types. The main difference between these types is in Ash content, moisture, volatile matter, and drop test. Besides, we are able to produce coconut charcoal according to your own specification.

Then contact us via Whatsapp +62 877 868 03 191 or export@charcoal.pro. We will confirm production dates, availability and issue your invoice. You are welcome to visit our charcoal factory to see and test coconut charcoal by yourself.

Production of coconut charcoal takes 5 days to fill in 20” feet container. Please confirm schedule first, as we are serving others client too.

Can I Visit Your Coconut Charcoal Factory?

Yes, please come and visit our coconut charcoal factory in Jepara, Indonesia. Let us know the date and time of your arrival and we will pick up you at the airport in Semarang. We send you our car to bring you and show you our production process. It takes about 3 hours drive from the airport to our charcoal factory. We can also help to arrange your accommodation in Semarang or in Jepara.

Most of our first-time buyers come and visit our factory for the first time buy. It is important for you to see the production process, our staff, packing and stuffing of container.

Coconut Charcoal Quality Guarantee

We are doing our best to produce coconut charcoal based on your specification and request. We also know that sometimes things go wrong – we are ready to handle it. If our coconut charcoal specification occurs different from what we promise – we will change or refund it. If you make money on our charcoal – we will make money too. We care about our customers.

Please contact us via export@charcoal.pro or +62 877 868 03 191 (WhatsApp) to if you have any complaint about the quality of our coconut charcoal. We are responsible and care about our charcoal.

Whatsapp us to know price & specs !